FAQs

We’re a small, independent Australian brand.

Every order genuinely means something to us and we’ll always do our best to get it to you quickly and safely.

Processing Time

Orders are packed and dispatched within 1–3 business days from purchase.

During launches or restocks, please allow a little extra time — we’re a small team and we pack everything with care.

You’ll receive a confirmation email once your order has shipped, including tracking details.

Shipping Rates (Australia)

All orders are shipped via Australia Post or a reputable courier partner.

Estimated delivery times (after dispatch):

Delivery times may vary depending on your location.

Incorrect Address

Please double-check your shipping details at checkout.

We are not responsible for:

If you notice an error, email us immediately and we’ll do our best to update it before dispatch.

We want you to love what you ordered.

If something’s not quite right, we offer returns under the following conditions:

Change of Mind

We accept returns within 14 days of delivery for:

Return shipping costs are the responsibility of the customer unless the item is faulty.

Refunds will be processed to your original payment method once the item has been received and inspected.

Shipping costs are non-refundable.

Exchanges

If you need a different size, please email us at Jacksonsurfco@outlook.com and we’ll help organise an exchange (subject to stock availability).

Because we’re a small brand with limited drops, we recommend reaching out quickly to secure your preferred size.

Faulty Items

Under Australian Consumer Law, you are entitled to a replacement, repair, or refund for goods that are faulty or not as described.

If you believe your item is faulty, please email us within 7 days of receiving your order with:

We’ll sort it out.

We’re always here to help.

Email us at: Jacksonsurfco@outlook.com
Or send us a message on Instagram @jackson.surf.company

We might be small, but we care.